Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you visit our Site, and information from third-party sources.

1.1 Information You Provide to Us

We may collect the following types of information when you provide it to us:

• Personal Information: When you book a service, contact us, or sign up for our newsletter, we may collect your name, email address, phone number, postal address, and payment information.
• Service Information: When booking makeup services, we may collect information about your skin type, allergies, preferences, and photographs before and after service.
• Communications: When you communicate with us, we collect information contained in your messages, such as attachments, images, and form submissions.

1.2 Information We Collect Automatically

When you visit our Site, we may collect certain information automatically, including:

• Usage Information: Pages viewed, time spent on the Site, links clicked, and other actions taken on our Site.
• Device Information: IP address, browser type, operating system, device type, and screen resolution.
• Location Information: General location derived from your IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy section below.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and fulfilling your service bookings
• Sending you appointment confirmations and reminders
• Responding to your comments, questions, and requests
• Sending you technical notices, updates, security alerts, and administrative messages
• Sending promotional communications, such as special offers, newsletters, and information about new services
• Monitoring and analyzing trends, usage, and activities in connection with our Site
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Personalizing your experience on our Site
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information under the following legal bases:

• Performance of a Contract: Processing necessary to fulfill our contractual obligations to you, such as providing makeup services you've booked.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, marketing, and preventing fraud.
• Consent: Processing based on your specific consent, such as sending marketing communications.
• Legal Obligation: Processing necessary to comply with our legal obligations.

4. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Professional Advisors: We may share your information with professional advisors, such as lawyers, auditors, and insurers, where necessary.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Compliance with Laws: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

5. Cookies Policy

Our Site uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Site. This helps us provide you with a good experience when you browse our Site and also allows us to improve our Site.

5.1 What are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

5.2 Types of Cookies We Use

• Necessary Cookies: These cookies are essential for the operation of our Site and enable you to navigate and use its features.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our Site. This helps us improve the way our Site works.
• Functionality Cookies: These cookies are used to recognize you when you return to our Site and to remember your preferences.
• Targeting Cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We may use this information to make our Site and the advertising displayed on it more relevant to your interests.

5.3 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly.

6. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

In determining the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

7. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal information to another service provider in certain circumstances.
• Right to Object: You have the right to object to our processing of your personal information in certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

9. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

10. Third-Party Links

Our Site may contain links to third-party websites and services. We have no control over the content, privacy policies, or practices of these third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated privacy policy on our Site and update the "Last Updated" date at the top of this privacy policy.

We encourage you to review this privacy policy periodically to stay informed about our information practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:

PebbleMeadow Studio
36 Caitlin Ferry
Port Florence, PO14 4NH
United Kingdom
Email: [email protected]
Phone: +44 5975 345873

We will respond to your request within a reasonable timeframe.